How do I Make payments?
You can choose any of the following payment methods. Online Credit/ Debit card payments, Cash at sight or EFT / bank Transfers. To pay by bank transfer or EFT, simply request for an invoice and we will provide a proforma invoice with banking coordinates. Before Paper Zone Industry Limited Proccesses Your order, we must receive payment and clear the funds with our bank. Orders paid for by wire transfer require up to 3 business days for payment processing. To ensure your order is not delayed, please provide your name, bank name and Proforma Invoice number. Your PI number can be found on the proforma invoice we sent you. Orders will be automatically cancelled if your payment is not received within 3 calendar days of the date the orders are placed. All payments are made directly to our company bank accounts. For emergency casses we will give you directives on alternative payment method via Email.
What are the Payment Terms?
For orders Below 250 Boxes, Full payment is required Upfront. orders above 250 Boxes, 50% Required upon Invoice and the balance 50% Upon Delivery.
C.O.D ( Cash On Delivery)Is also available only to customers whom we have supplied before. If it is your first time buying from us please do note that you do not qualify for COD.
How long does it take to process my payment?
Once you have made your payment as per the instructions on our order acknowledgement email, please allow up to 3 business days for us to receive payment via our bank. As soon as payment has been received, we will begin to process your order. Please ensure to provide us a copy of the swift transfer message or corresponding bank confirmation.
Paper Zone Industry Limited will send you a confirmation email as soon as we have received your payment.
What can I do to ensure there are no delays in processing my payment?
Delays in payments processing are mostly caused by interbank transfers. Paper Zone has gone further to open up and account with every bank so as to accomodate all its customers. When placing your order, kindly notify us on which bank you will be paying from so we can issue you with a corresponding bank details to speed up the transaction. Also you need to use the reference number on your proforma Invoice. Be sure to make your payment out for the correct amount including VAT and shipping charges if applicable.
How do I cancel my order?
If you have not yet forwarded your payment, you can cancel your order by calling us. Orders where no payment has been received will be cancelled automatically after 3 days. If you want to cancel your order and have already forwarded payment, We need to wait to receive payment before cancelling your order and we will require your bank details to process your refund.
Will you ship my order after your receive my payment?
Once we receive your payment we will send you an order confirmation email. We will then start to process your order further and pack your order and prepare them for shipment. Once your order has shipped, you will receive a shipment notification email with tracking information and all necessary documentation.
Can I change my shipping address?
Yes you can contact us to change the shipping address before and after your order is shipped. Change of address after order has been dispatched will result in additional shipping charges.